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Teams Connect

A unified communication solution

upstream helps you increase team collaboration and calling experience with an all-in-one platform.

What it is

Calling plans for Microsoft Teams users

Teams Connect combines the power of Microsoft 365 and upstream's expertise in telecommunications. The solution allows you to get your business calls and team collaboration on the same platform. Your teams will be able to make and receive calls, communicate via chat, video calls and conferencing to people inside and outside your workplace using a single system - rather than using different tools for different calls.


5 reasons why you'll love Teams Connect

✔︎ Non-disruptive

With Teams Connect there is no need to adopt Teams as your phone system replacement. Users can still utilise feature-rich, on-premise phone solutions. 

✔︎ Quick and simple

Teams Connect provides an immediate solution for voice-enabling Teams. There is no hardware or software needed. There is no need to port numbers, change carrier, or throw away an existing phone system. Teams Connect is cloud-native, with near-instant, one-click deployment.

✔︎ Cost-effective

Teams Connect offers a scalable, per-user, per-month billing model, with no set-up cost. And because it is cloud-native there is no capital expenditure or ongoing maintenance expense. It also means businesses can get the most from existing telephony investment.

✔︎ Low risk

Teams Connect, unlike bespoke development, is low risk. Built extensively in the Azure cloud, Teams Connect is validated by Microsoft. It is a true Microsoft 365 experience that offers extensive tried and tested interoperability.

✔︎ Drive business

A better-connected business is a better business. Teams Connect effortlessly voice enables Microsoft Teams, so completing the Unified Communications set up. The Teams Connect middleware UCaaS solution is the perfect answer for businesses looking to adapt to the new normal, with a work-from-anywhere approach. Collaborative tools such as Microsoft Teams can enhance productivity, deliver agility and flexibility. The ability to access the work phone system through the unified Teams client is invaluable for driving customer engagement and business forward. 

Enable your teams to do their best work with the latest unified communication solution.

Teams Connect pricing plans


  • Initial Setup Fees
  • AU National & Local Calls
  • AU Mobiles Calls
  • 13/1300 Calls
    When Calling 13/1300 Phone Numbers
  • International calls
    Please note this change monthly
  • Computer, Tablet & Mobile
    Answer and make calls from teams anywhere you have the teams app!
  • Hosted PBX
    Your phone system in the cloud
  • DIDs
    Direct in dial numbers
  • Time switch
    Route calls via time
  • IVR
    Interactive Voice Response
  • Call queues
    Have calls placed in a queue to have operators to answer the calls in the order they were received
  • Groups
    Hunt groups for someone to take the call
  • PBX statistics
    Understand the performance of your operators on the PBX
  • Music On Hold
    Customise your music on hold
  • Conferencing
  • Call Recording
    Includes 1GB, then $8 per GB


Per-User (5-24)


  • NO WAY!
  • Unlimited
  • Unlimited
  • $0.28 per call, untimed
  • View International Calling Rates on CIS
  • $16 per month
Critical Information


Per-User (25+)


  • NO WAY!
  • Unlimited
  • Unlimited
  • $0.28 per call, untimed
  • View international Calling Rates on CIS
  • $16 per month
Critical Information


Per-User (5+)


  • NO WAY!
  • $0.10 per call, untimed
  • $0.15 per minute
  • $0.28 per call, untimed
  • View international Calling Rates on CIS
  • $16 per month
Critical Information

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